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Privacy Policy

Last updated: May 14, 2024

1. Introduction

At Sterling Lloyd Insurance Services, precision and transparency are at the core of our operations. We are committed to protecting your personal information and your right to privacy. This Privacy Policy describes how we collect, use, and share your personal information when you use our services, visit our website, or interact with our digital tools.

By using Sterling Lloyd's services, you consent to the practices described in this policy. We ensure that our data handling practices comply with the highest standards of financial data protection and security.

2. Information We Collect

We collect information that identifies, relates to, or could reasonably be linked, directly or indirectly, with a particular consumer or device. This includes:

  • Identifiers such as name, alias, postal address, unique personal identifier, and online identifier.
  • Professional or employment-related information.
  • Financial information provided during the insurance application or claims process.
  • Geolocation data and internet activity logs.

How Sterling Lloyd Uses AI

We leverage advanced artificial intelligence to provide "Precision Transparency" in our underwriting and claims processing.

AI Guardrails

All AI-driven decisions are subject to human oversight. We do not use automated processing for final claim denials or policy cancellations without manual review by a licensed specialist.

Transparency

We provide clear explanations for any AI-assisted risk assessments that impact your premiums or coverage eligibility.

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3. Sharing Your Information

Sterling Lloyd does not sell your personal information. We may share information with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.

4. Your Privacy Rights

Depending on your jurisdiction, you may have the right to request access to the personal information we collect, request the deletion of your personal information, or opt-out of certain types of data processing.

Information we collect

The site may also collect technical information such as IP address, browser type, device information, referral source, and page-interaction data through analytics, cookies, and similar tools where used.

How we use and share information

Information may be shared with carriers, wholesalers, vendors, technology providers, or other service providers when reasonably necessary to operate the site, evaluate insurance opportunities, provide services, or comply with law, subject to applicable contractual and legal safeguards.

Your choices, rights, and contact information

Sterling Lloyd may require reasonable steps to verify a request before acting on it. Cookie and similar-technology choices are described in the Cookie Notice. Privacy requests and questions may be sent to [Privacy Contact Email/Phone]. Security and retention: Sterling Lloyd uses reasonable administrative, technical, and physical safeguards, but no method of transmission or storage can be guaranteed completely secure. Information may be retained for as long as reasonably necessary for business, legal, compliance, operational, and recordkeeping purposes. Updates: Sterling Lloyd may update this Privacy Policy from time to time.

Questions about this policy?

Contact our Privacy Team